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Privacy Agreement

This Data Protection and Privacy Policy explains what personal data we collect, how we use it, with whom we may share it, and what rights you have when interacting with Duende Digital through our website and digital service channels.

Data controller: Duende Dijital Reklam ve Danışmanlık LTD ŞTİ

Last updated: June 24, 2026

Scope: This policy applies to duendedijital.com, project brief submissions, contact requests, and service operations conducted through digital channels.

KVKK Information Notice Terms and Conditions Contact

What Data Is Collected?

  • Identity and contact: name, title, company, email, phone, address
  • Project and service data: brief content, requests, notes, and communication history
  • Billing data: invoicing details and accounting records required by law
  • Usage and technical data: IP address, browser/device information, logs, and performance signals
  • Submitted content: forms, files, messages, and any materials you provide

How Data Is Collected

  • Directly from you via forms, contact channels, and project workflows
  • Automatically through technical and usage signals when you visit the site
  • Through cookies and similar technologies for session, security, and consent management
  • From trusted partners and lawful public sources where operationally required

Processing Purposes and Legal Bases

Data is processed to provide services, manage projects and communication, maintain security, improve service quality, and comply with legal obligations. Depending on context, legal bases include explicit consent, contract performance, legal obligation, and legitimate interest.

Data Sharing

  • Service providers supporting hosting, forms, communication, analytics, and security
  • Project partners where sharing is necessary to deliver the requested service
  • Authorities where disclosure is required by law or lawful order
  • Corporate transaction parties in mergers, transfers, or restructurings, subject to confidentiality

Cross-Border Transfers

Where data is transferred internationally, contractual and technical safeguards required by applicable law are applied.

Service Provider and Processing Categories

Provider / Category Role Purpose of Use Data Types Retention Approach
Hosting and infrastructure providers Processor Availability, backups, and technical continuity Technical logs, IP, form submissions As required for service continuity and legal obligations
Communication and email tools Processor Operational communication and notifications Name, email, phone, message content Limited to communication and legal record obligations
Cookie and consent management tools Processor Consent collection and preference management Consent state, browser/device signals For lawful and proportional retention periods
Form and workflow platforms Processor / service partner Project briefing, lead management, support workflows Form submissions, project preferences, invoicing data During project lifecycle and required operational periods
Analytics and reporting tools Processor Performance measurement and service improvement Usage metrics and aggregated technical signals For reasonable, purpose-limited periods

Retention and Security

We retain data only as long as necessary for legal and operational purposes, and we apply technical and organizational measures such as role-based access controls, secure sessions, logging, and vendor controls to protect data.

Your Rights

Subject to applicable law, you may have rights of access, rectification, erasure, restriction, objection, portability, withdrawal of consent, and complaint before the competent authority.

You may contact us at [email protected] or via our contact page.

Children’s Privacy

Our services are not directed to children. If child data is submitted to us, we take reasonable steps to delete or restrict access.

Cookies and Similar Technologies

Cookies are used for session continuity, security, consent handling, and site performance. Where required, consent is obtained for non-essential cookies.

For more details, see our KVKK Information Notice.

Third-Party Links

Our website may contain links to third-party websites and services. Their own privacy terms apply when you leave our site.

Policy Changes and Contact

We may update this policy from time to time. Significant updates may be announced through the website. For any questions, please contact [email protected] or visit Contact.

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Project Brief

Share your brief; our team will review your project and get back to you within 24 hours.

    A. Contact details

    Preferred contact channel

    B. Which service do you need?

    What kind of support are you looking for? (You may select more than one)

    C. Project overview

    Can you briefly describe your project?

    What is the main goal you want to achieve with this project?

    How will we measure success?

    D. Current situation

    What stage are you at right now?

    What is the biggest challenge you face right now?

    E. Target audience and market

    Who do you want to reach with your product or service?

    B2B or B2C?

    What you know about your audience's age / profile / interests

    F. Competitors and references

    Website — follow-up questions

    What type of site is it?

    Approximately how many pages?

    Is content ready?

    Do you need a multilingual setup?

    Required features

    E-commerce — follow-up questions

    Advertising / performance marketing — follow-up questions

    Have you run ads before?

    Which channels do you want to advertise on?

    Your monthly media budget range

    Do you already have ad accounts?

    Do you have conversion tracking / pixel / analytics set up?

    What is the main objective?

    Social media — follow-up questions

    Which platforms do you need support on?

    What is your monthly content need?

    Do you need photo / video production?

    Community management / comment-DM monitoring?

    Is your brand voice and content concept ready?

    Brand identity / logo — follow-up questions

    How should the brand be perceived?

    Deliverables needed

    G. Budget and timeline

    What is your estimated budget range for this project?

    When would you like to start the project?

    H. File upload

    Do you have any files or documents to share? (PDF, DOCX, PPTX, JPG, PNG, ZIP — max 25 MB)

    I. Final questions

    Is there anything else you would like to add?

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    Join the team.

    Share your portfolio, story, and the role you are interested in; we will reach out when a suitable opening appears.