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User Policy

This User Policy defines acceptable and prohibited conduct for anyone interacting with Duende Dijital Reklam ve Danışmanlık LTD ŞTİ (“Duende Digital”) through our website, forms, communication channels, and digital service workflows.

Operator: Duende Dijital Reklam ve Danışmanlık LTD ŞTİ

Email: [email protected]

Website: duendedijital.com

Last updated: June 24, 2026

Scope: Website visitors, form users, persons requesting contact, and all users communicating with Duende Digital through digital channels.

KVKK Information Notice Privacy Agreement Terms and Conditions

Purpose

This policy promotes respectful and lawful use of Duende Digital channels and helps prevent harmful, deceptive, or abusive behavior.

Acceptable Use

  • Provide accurate and current information in forms and communications
  • Use respectful, professional, and constructive language
  • Respect intellectual property, personal rights, and privacy rights
  • Avoid spam, malware, bot abuse, and security-threatening behavior
  • Submit only lawful and authorized content

Prohibited Conduct

  • Hate speech, harassment, discrimination, threats, or abusive communications
  • Identity misrepresentation, fraudulent applications, or unauthorized submissions
  • Unauthorized access attempts, scraping, manipulation, or disruption
  • Requests for unlawful activities or platform-policy violations
  • Submission of obscene, violent, unlawful, or infringing content

Access Controls and Enforcement

Duende Digital may suspend communication, restrict access, block IP ranges, and where required report unlawful conduct to competent authorities. Repeated violations may lead to permanent restrictions.

User Content Responsibility

By submitting content, you represent that you own it or have the necessary permissions. Legal responsibility for submitted materials remains with the submitting party. Duende Digital processes submitted materials only as necessary for service delivery.

Children’s Privacy

Our services are not directed to persons under 18. If minor data is identified, it will be deleted or access-restricted as appropriate.

Violation Reporting

You may report policy violations to [email protected] with the subject “User Policy Violation”, including relevant details such as date, URL, and supporting screenshots where available.

Policy Updates

Duende Digital may update this policy from time to time. The current version is published on this page.

Related Documents

KVKK Information Notice · Privacy Agreement · Terms and Conditions · Contact

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Project Brief

Share your brief; our team will review your project and get back to you within 24 hours.

    A. Contact details

    Preferred contact channel

    B. Which service do you need?

    What kind of support are you looking for? (You may select more than one)

    C. Project overview

    Can you briefly describe your project?

    What is the main goal you want to achieve with this project?

    How will we measure success?

    D. Current situation

    What stage are you at right now?

    What is the biggest challenge you face right now?

    E. Target audience and market

    Who do you want to reach with your product or service?

    B2B or B2C?

    What you know about your audience's age / profile / interests

    F. Competitors and references

    Website — follow-up questions

    What type of site is it?

    Approximately how many pages?

    Is content ready?

    Do you need a multilingual setup?

    Required features

    E-commerce — follow-up questions

    Advertising / performance marketing — follow-up questions

    Have you run ads before?

    Which channels do you want to advertise on?

    Your monthly media budget range

    Do you already have ad accounts?

    Do you have conversion tracking / pixel / analytics set up?

    What is the main objective?

    Social media — follow-up questions

    Which platforms do you need support on?

    What is your monthly content need?

    Do you need photo / video production?

    Community management / comment-DM monitoring?

    Is your brand voice and content concept ready?

    Brand identity / logo — follow-up questions

    How should the brand be perceived?

    Deliverables needed

    G. Budget and timeline

    What is your estimated budget range for this project?

    When would you like to start the project?

    H. File upload

    Do you have any files or documents to share? (PDF, DOCX, PPTX, JPG, PNG, ZIP — max 25 MB)

    I. Final questions

    Is there anything else you would like to add?

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